Key Performance Indicators have long been regarded as vital for business success. But with so many to choose from, which ones are best for your business?

Key Performance Indicators (or KPI's) are specific measurements of various parts of your business activity. They are used to check performance against targets or as benchmarks or to monitor trends. Read More

Don’t just talk about awesome customer service - create a system and take the steps to really mean it.

Start from the ground up and adequately train your team members. Invest time in customer service refresher courses, dedicating efforts to revisiting classic methods as well as constantly looking for fresh innovations. Systemise your service. Read More

Effective internal communication is essential to improve productivity, and improved productivity ultimately leads to increased profitability.

So it stands to reason that choosing the best strategies for maintaining open and seamless communication is vital.

With well-maintained communication, co-ordination between departments is seamless, office systems become routine and, overall, it projects a positive image of your company in the eyes of your customers. Read More

Rarely do customers provide notice of their intention to take their business elsewhere.

So it’s important to learn to recognise some of the warning signs early - You may save yourself the headache of losing a customer. Read More

Taking a much-needed break? Ensure that you can enjoy some peace and quiet by tying up loose ends before ditching your desk.

Start with your computer. Run a check and complete all software updates and then execute a full back up. Read More

Developing a successful business has as much to do with the way we approach things as anything else. So it's always useful to heed the work habits of successful business owners.

Here are some of the good work habits that they have shared with us. Read More

If a business isn't growing then, chances are, it is in decline. So properly set sales targets can be a defining factor in setting your business on the journey to success.

Too many business owners don't treat the budgeting process with the respect it deserves. Read More

Irrespective of your thoughts on green issues there can be some real benefits of incorporating a green theme into your business culture.

Although there is little evidence that, in general, green-focused businesses are chosen on that differentiator alone, it can prove to be the tipping point when competitors are fairly even in other areas.  Read More

Despite modern technology allowing us to participate in video teleconferencing the fact remains that we develop better relationships by maintaining the personal touch. Our physiological makeup places great importance on allowing our senses to form an opinion of our surroundings and, perhaps most importantly, of the people we meet. Use technology to complement those face to face meetings, not as a cost-saving means of replacing them. Read More

Eastman Kodak Company, or simply Kodak as it's known around the world, has filed for bankruptcy protection under US law. At first blush, it seems crazy - the company whose name is synonymous with photography going bankrupt at a time when people are taking exponentially more pictures than ever before.

Needless to say, business school professors will be talking about Kodak for years to come, and with their advantage of hindsight, the lessons they teach will seem obvious.

However, without hindsight are strategic decisions always that obvious? Read More