In this digital world it is easy to let phone etiquette slip through the cracks…phones? They're always with us and often ring at the most inconvenient of times.

So it makes sense to have a system in place to convert those calls into sales. Read More

Teams are made up of various players who will ultimately work together as a unit.

Your team must always include a challenger- someone who does not simply sit back and take orders, but challenges the group to perform at their best. Read More

“Creativity may be one of the greatest human assets our business possesses…”

Ingenuity, creativity and innovation stem from our innate desire to create something new, something better. Discovering and offering the newer and the better is the lifeblood of small businesses. Read More

The term ‘open-book management’ was coined in 1993 by John Case, of Inc. Magazine.

The idea behind the strategy was that companies would perform better when employees viewed themselves as partners in the business, rather than the hired help. Read More

In a tight-fisted economy where employee perks are being hacked away to cut costs, managers are finding it harder and harder to motivate team members.

Money may make the world go round but research actually shows that it may not be the best motivator. Read More

Ever been hit with a "What is it you do?" moment while sitting in a departure lounge, at a chance meeting or even in an elevator?

Knowing you have ½ a dozen floors to describe your business model can be overwhelming and leave you mumbling out a stream of nonsense that in no way describes your business.

DING! Business opportunity bungled! Read More

While we all want to be optimistic when we start any business venture, it is just as important to be aware of the possible future outcomes.

The best exit strategy is the one that fits into your business goals, adheres to your core values and is planned out well ahead of time. Read More

It might be part of your marketing strategy to offer free services, discounts and other ploys that are aimed at building a customer base.

These strategies are often time consuming and with little tangible profit. Read More

Business owners try to do almost everything. And for that reason they can be more susceptible to the impact of recruitment mistakes; mistakes that can reduce productivity by up to 50%. This usually happens as a result of trying to keep costs down or the lack of a clear vision.

Recruitment should be about finding the right skills, personalities and attitudes that mesh with your overall mission and vision, and your existing team. Read More

A business functions best when there is a cohesive team of dedicated individuals who value teamwork, innovation and good old-fashioned hard work. The breakdown of any one of these variables can cause insurmountable issues. Read More