You are a business owner or key decision maker in your company. But are you truly a good communicator?
This is not to be blurred with your ability to brainstorm or crank out incredible new ideas; communication is the ability to share information in a clear and simple way – so that your team and your customers understand completely what you are saying.
Here are 7 signs that you are a bad communicator – once recognised, you can work to correct them!
You talk too much. You ramble, you interrupt others who are speaking, you don’t allow the other person to talk. Discussion is virtually non-existent with you because you never stop talking, and as a result important details are lost.
You talk and think simultaneously. Instead of thinking and then speaking, you are thinking out loud - to the frustration and confusion of your employees, colleagues and customers.
You don’t talk enough. Information and details (that your employees need from you) is scarce. You can often tell this is the case when your employees continually ask questions that you feel you have already answered. If this is the case, you are likely providing less than adequate information.
You are a thinker. Often in the vision you have for your business, you create hypothetical scenarios hoping to open up communication with your team but instead you leave your employees wondering if this is actually an actionable proposal.
You are controlling. If most of your statements to your employees or colleagues begin with the word “you” and something that sounds like an order, then you are attempting to control and not communicate.
You are negative. You tend to focus on problems rather than solutions. Often judgmental and critical, this type of communication demeans and insults employees and prevents opportunities for improvement.
You believe conflict can be positive. You enjoy debate believing it to encourage solutions; the problem is your employees likely see it as merely argumentative causing interoffice relationship strain.
Did you happen to see yourself in this list?
If so, the solution is simple. You are now aware there is an issue, so take some time and identify those conversations that are productive comparing them to those that fail to deliver results.
Keep your focus on the positive communication and eliminate the negative, soon you’ll find yourself an excellent communicator.
Mike Reddy is a Chartered Accountant, business coach and advisor helping businesses in Sydney, Melbourne, Brisbane and Gold Coast to easily increase their profits and cash flow. He is currently President of the North Sydney Chamber of Commerce, a Regional Councillor for Sydney North East and a member of the Institute of Chartered Accountants Sydney leadership team. As well as advising businesses, Mike presents business development seminars and webinars and is regularly contacted by the media to comment on small business matters. You can connect with him on Facebook, Twitter and Google+.