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Using Social Media For Customer Service

Thursday, January 24, 2013   By Mike Reddy

 

Choosing to adopt social media as a channel for customer service allows a small business to build more meaningful relationships with customers, as well as more quickly and efficiently address issues.

Following comment threads or messages on a social media site can also aid in faster identification of widespread issues.

As a small business, being agile and responsive and ultimately unchained to a stuffy corporate culture is a great advantage here.


Mike Reddy is a Chartered Accountant, business coach and advisor helping businesses in Sydney, Melbourne, Brisbane and Gold Coast to easily increase their profits and cash flow. He is currently President of the North Sydney Chamber of Commerce, a Regional Councillor for Sydney North East and a member of the Institute of Chartered Accountants Sydney leadership team. As well as advising businesses, Mike presents business development seminars and webinars and is regularly contacted by the media to comment on small business matters. You can connect with him on Facebook, Twitter and Google+.